What does fully managed mean?

The agent handles the whole tenancy for you: referencing, paperwork, deposit, rent collection, repairs, inspections, certificates and the end of the tenancy. You make the decisions that matter and nothing else.

How much does fully managed lettings cost?

High street agents often charge 12% to 20% of rent including VAT, plus setup, renewal and exit fees. Caso Complete is 8% plus VAT, and Caso Portfolio 5% plus VAT for two or more properties, with no setup, renewal or exit fees.

What is the difference between let only and fully managed?

Let only finds a tenant and sets up the tenancy, then hands everything to you. Fully managed carries on for the whole tenancy, including rent, repairs and compliance.

Is rent collection the same as management?

No. Rent collection covers the rent and arrears, and usually a statement. Repairs, inspections and certificates stay with you.

Can I switch to fully managed during a tenancy?

Usually, yes. Check your current agreement for notice and any exit fee. Caso arranges the handover with your agent and tenant.

Management

Fully managed lettings

The whole tenancy looked after, from referencing to the final check-out, for one fee from the rent collected.

Three ways to let a home

Letting agents usually sell three levels of help. The names vary, but the split is much the same everywhere. Knowing what each one covers makes it easier to compare prices, because a cheaper service often leaves the hardest jobs with you.

Let only

The agent finds and references a tenant, prepares the tenancy agreement, registers the deposit and hands over the keys. After move-in, everything is yours: the rent, the repairs, the certificates and the rules. Let only suits landlords who live nearby, know the regulations and have time to answer the phone.

Rent collection

The agent sets up the tenancy and then collects the rent each month, chases arrears and sends a statement. Repairs, inspections, safety certificates and notices still sit with you. It looks like management, but most of the risk stays on your side.

Fully managed

The agent runs the whole tenancy. Rent is collected and paid to you, repairs are arranged when the tenant reports them, the home is inspected, every certificate is renewed before it expires, and the end of the tenancy is handled through to the deposit return. You approve larger costs and make the big decisions.

What each covers

Task	Let only	Rent collection	Fully managed
Referencing and Right to Rent check	Included	Not included	Included
Tenancy agreement and required documents	Included	Not included	Included
Deposit registered with a Deposit protection scheme	Included	Not included	Included
Rent collected and arrears chased	Not included	Included	Included
Monthly statements	Not included	Included	Included
Repairs arranged, 24 hour tenant line	Not included	Not included	Included
Inspections with written reports	Not included	Not included	Included
Certificates tracked and renewed	Not included	Not included	Included
Notices, check-out and deposit return	Not included	Not included	Included

A typical split. Some agents add or remove tasks, so check each fee sheet.

The fee

On the high street, fully managed lettings often cost 12% to 20% of rent including VAT, with setup, renewal and exit fees on top. Let only and rent collection cost less each month, but leave the work and the legal risk with you.

Caso only offers full management, because that is where the value is. Caso Complete is 8% of rent collected plus VAT. Caso Portfolio is 5% plus VAT for two or more properties. There are no setup, renewal or exit fees, and no fee when no rent is collected. Repairs are passed on at the contractor's cost with no markup.

Rent is paid within 3 working days of the tenant paying, held in a client account covered by Client Money Protection. When a home needs a tenant, our appointed local letting agent handles marketing and viewings and charges for that separately.

See Caso pricing, compare letting agents with published fee sheets, or read about rental property management month by month.

Who fully managed suits

Landlords who live far from the property, including overseas. Landlords with a full-time job or a growing portfolio. Anyone who would rather not take the 10pm call about a leaking boiler, or keep track of certificate dates and changing rules. If you want the home looked after properly and the paperwork right, full management is the simpler choice.

Questions