Privacy notice

Who we are

CASO LTD ("Caso", "we") is the data controller for the personal data described here. Company number 17462225. Registered office: Mann Island, 1 Mann Island, Liverpool, L3 1BP. We are registered with the Information Commissioner's Office under number ZC254679. Questions about your data: contact@caso.property.

If you ask us for a quote or make an enquiry

What we collect: your name, email address, phone number, and the answers you give on our forms, such as where your property is, how many properties you own, whether it is let or empty, and what you need help with.

Why: to reply to you and prepare a quote. We rely on taking steps at your request before entering a contract, and on our legitimate interest in responding to people who contact us.

How we contact you: by phone, email, SMS or WhatsApp, using the details you gave us. We may reply by email, SMS or WhatsApp.

Prioritising enquiries: we use your form answers to decide which enquiries to deal with first. This does not produce a decision with legal effect on you, and you can ask a person to review anything.

How long: if you do not become a client, we delete your enquiry data 12 months after our last contact with you.

Marketing

If you have enquired about or used our services, we may send you information about Caso's services by email, SMS, WhatsApp or phone. You can opt out at any time by using the unsubscribe link in any email, replying STOP to a message, or emailing contact@caso.property. Opting out does not affect any service you receive from us or any quote we have given you.

If you are a landlord or tenant we act for

What we collect: identity and contact details; property, tenancy, compliance and financial records; Right to Rent and identity verification evidence; correspondence, repair reports and photographs you send us.

Why: to perform our contract with you, including collecting and paying rent; to meet legal obligations such as Right to Rent, deposit protection, HMRC reporting and licensing; and for our legitimate interests in running and improving the service.

How long: tenancy and financial records are kept for six years after the tenancy ends. Right to Rent evidence is kept for one year after the tenancy ends, as the law requires.

Website visitors

When you visit caso.property we collect device and usage data through cookies and similar technologies, such as the pages you view, the device and browser you use and, with your consent, how you arrived at the site. See our cookies page for what we set and how to control it. Map tiles are loaded from OpenStreetMap when you open a property report.

Who we share your data with

We use the following organisations to run our business. They act on our instructions and only receive what they need:

• Google (Google Analytics, Google Ads and Google Workspace for email): website measurement, advertising and our email.
• Meta (Facebook and Instagram): advertising.
• OpenAI: measuring enquiries that come from our ads on ChatGPT.
• Nerchr: the enquiry forms and landing pages used in some of our advertising.
• Street: our customer relationship and property management system.
• LettsPay: client money and rent payments.
• Resend: sending our emails.
• Respond.io: our WhatsApp line, including the assistant that answers it.
• Referencing and rent protection providers, deposit protection schemes, contractors attending your property, and HMRC or local authorities where the law requires.

Some of the information you give on an enquiry form (for example that an enquiry happened, and a hashed version of your email address) is shared with Meta, Google and OpenAI so we can measure and improve our advertising. You can prevent this by declining advertising cookies. We do not sell personal data.

International transfers

Some of the providers above, including Meta, Google and OpenAI, are based in the United States. Where data leaves the UK we rely on the UK's adequacy regulations, including the UK extension to the EU-US Data Privacy Framework, or the International Data Transfer Addendum to the standard contractual clauses.

Your rights

You can ask for access to your data, correction, erasure, restriction or portability, and you can object to processing, including to marketing. Email contact@caso.property and we will reply within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.

Changes

We will update this notice when our practices change and show the date at the top.