Terms of business

1. Our appointment

You appoint Caso to manage the property on the service selected (Essential or Complete), from the date the property is set live in your portal.

2. Authority

You authorise us to market the property, prepare tenancy documents, serve notices, register deposits, instruct compliance works and arrange repairs up to your approval limit.

3. Compliance

You confirm the property may lawfully be let, and that you will fund required safety works, certificates and licences. We will not let a property that is not compliant.

4. Fees

Fees are as set out in the fee schedule and are deducted from rent collected. Third party costs are passed on at cost.

5. Client money

Rent is held in a protected client account and paid to you within 3 working days of clearing, less fees and agreed costs.

6. Non-resident landlords

Where you live outside the UK, we operate the Non-Resident Landlord Scheme. Until HMRC approval, 20% of net rent is deducted and held, then reconciled on approval.

7. Termination

Either party may end the agreement on one month's written notice. No exit fee applies. Existing tenancies and any fee already earned for finding a tenant are unaffected.

8. Liability and complaints

Nothing in these terms limits liability where it cannot lawfully be limited. Our complaints procedure and redress scheme membership are set out on the complaints page.

9. Governing law

These terms are governed by the law of England and Wales.