For tenants
Help with your home
If Caso manages your home, we are the people to contact about repairs, rent and your deposit. We answer by phone and WhatsApp 24 hours a day.
24-hour support by phone and WhatsApp
Talk to us, any time
Call 0333 533 1720 or WhatsApp +44 7723 169230. The WhatsApp line takes messages only, not calls.
Who Caso is to you
Caso manages your home on behalf of your landlord. We collect the rent, arrange repairs, keep the safety certificates up to date and look after your deposit. Your landlord stays the owner. We are the people you deal with day to day.
Reporting a repair
Report a repair in your tenant portal under Repairs, with a short description and a photo if you can. That way it is logged and you can follow its progress.
If something puts you or the property at immediate risk, such as a gas smell, a major leak or no heating in winter, call 0333 533 1720 or WhatsApp us straight away, then report it in the portal.
Rent
Pay your rent on the date in your tenancy agreement, to the account shown under Pay rent in your tenant portal. If you are going to be late, tell us as early as you can. We would rather hear from you first.
Your deposit
Your deposit is protected with the Tenancy Deposit Scheme, Caso membership EW180089. At the end of your tenancy we agree any deductions with you, and if we cannot agree, the scheme decides independently.