The rule
A letting agent must deduct 20% of the rent of a landlord who lives abroad and pay it to HMRC, unless HMRC has approved that landlord to receive rent gross.
For owners in the UAE
Own in the UK. Live in the UAE.
Rent paid in full, in your account within 3 working days, everything handled from England.
Free and instant.
- No setup fee
- From 5% of rent
- Rent paid within 3 working days
- No setup fee
- Included in your management service
- From 5% of rent
- Included in your management service
- Rent paid within 3 working days
- Included in your management service
The form that protects your income
Without an approved NRL1, 20% of your rent is deducted at source.
- We prepare and submit your NRL1 before any tenant moves in.
- We file the agent’s annual NRLY return and provide the year summary.
- The process is included in your management fee.
The form that protects your income
Without an approved NRL1, 20% of your rent is deducted at source.
What we do
We prepare and submit your NRL1 before any tenant moves in, so your rent is paid gross from the first payment.
Every year after
We file the agent's annual NRLY return and give you the year summary for your own tax return.
What distance costs
Why managing from the UAE goes wrong.
20% of your rent goes to HMRC
Without Non-Resident Landlord approval, 20% is deducted at source. Most owners do not know until they see the statement.
Tenants can legally withhold rent
No UK address for service means the rent is not legally due. One missed form and your income stops.
Fines arrive by post
Gas safety, electrical, licensing and deposit rules carry penalties in the thousands. Your post is in a country you are not in.
Repairs wait on your time zone
7am in Manchester is 11am in Dubai. A boiler fails and you are asleep or at work. The tenant is not.
Everything handled
Your UK property, visible and under control.
Tax and rent
- HMRC Non-Resident Landlord approval handled so rent can be paid gross
- Pending approval, the required 20% is held and reconciled once HMRC approves
- Rent paid to a UK account or sent internationally
- Monthly statements and an annual tax summary
- Nothing goes live until your NRL1, the HMRC form that stops 20% being deducted, is submitted and your UK address is in place. No tenant moves in until your income is protected.
Your UK presence
- A UK address for service, so tenants cannot withhold rent
- Post scanned and sent to you within one working day
- Council and HMRC deadlines monitored and actioned
- Tenancy documents prepared and managed online
- Deposit registered with a government scheme within 30 days, with the scheme's required information sent to the tenant
From anywhere
- Certified translations arranged where required
- Legal checks, council licensing and safety renewals managed locally
- Repairs assessed and handled by vetted contractors nationwide
- Every document, statement and update kept in your portal
Included in your management fee.
Third-party costs such as translations, certificates and licences are passed on at cost, with no markup.
How rent reaches you
Paid to a UK account, or sent to you in the UAE.
- Rent is collected into a separate client account, then paid out within 3 working days of the tenant paying.
- You choose a UK account or an international transfer. Payment is always made in pounds sterling.
- Your monthly statement shows the rent received, our fee, VAT and every deduction line by line.
- Any currency conversion is at your own bank's rate. We do not charge for international payments. Your bank may.
Pricing
Three services. All available wherever you live.
Living overseas? Every Caso service is open to you. Non Resident at 10% adds rent guarantee and all the HMRC paperwork, so your rent arrives with no tax taken off.
Caso Portfolio
5% of rent collected, plus VAT
- For two or more properties
- £40 plus VAT monthly minimum per property
- Rent guarantee available at cost
Caso Complete
8% of rent collected, plus VAT
- For one property or more
- Inspections included
- Rent guarantee available at cost
Caso Non Resident Landlord
10% of rent collected, plus VAT
- Rent collection and payout
- Tenant contact centre
- Repairs actioned
- Tenancy documents and notices
- Safety certificates arranged
- NRL1, the HMRC form that stops 20% being deducted, and a UK address for service
- Every document kept in your portal
- Check-in and check-out inspections
- Full inventory for deposit release
- Rent guarantee included
If you live abroad and HMRC has not yet approved you to receive rent in full, we must hold back 20% for tax. Caso Non Resident gets that approval for you.
Finding a tenant: through an appointed local agent, fee agreed with you first, nothing added by Caso. The local agent's charge and other third-party costs are passed on with no Caso markup.
Who it is for
Owners who are not coming back to sort it out.
You moved to Dubai for work and kept the flat in Leeds
The property stays let and cared for, and the rent reaches you in full while you are away.
You bought in Manchester from Abu Dhabi as an investment
Someone stands on the ground for you: viewings, references, safety checks and repairs.
You inherited a house in Birmingham and live in Sharjah
We get it ready, let it within the rules and keep every document in your portal.
Questions
Questions owners abroad ask us.
Your property
See what your property should rent for.
Message us on WhatsApp
You can WhatsApp us any time with questions. We answer 24 hours a day.