Client Money Protection
Your money is protected
Every pound of rent we hold is covered by the Propertymark Client Money Protection scheme, member C0142768.
Our membership
- Member
- Caso Ltd, trading as Caso
- Scheme
- Propertymark Client Money Protection scheme
- Member number
- C0142768
- Certificate valid to
- 31 Oct 2027
Certificate not uploaded yet. Email contact@caso.property and we will send you a copy.
Propertymark requires agents to give this certificate to their landlords and tenants.
What Client Money Protection is
Client Money Protection is a scheme that pays landlords and tenants back if a letting agent holding their money fails to pay it over, for example because the agent stops trading. Letting agents in England that hold client money must belong to an approved scheme by law.
Caso is also a Propertymark member.
Who runs it
Our scheme is run by Propertymark, a professional body for property agents in the UK. Caso Ltd, trading as Caso, is a member under number C0142768.
What it covers
It covers the money we hold for you in our client account: rent we have collected and not yet paid out to you. If anything ever happened to Caso, you can claim it back from the scheme, within the limits set in the scheme rules.
Tenancy deposits are not held by Caso. They are protected separately by the Tenancy Deposit Scheme.
How to make a claim
Landlords and tenants claim directly with Propertymark, not through Caso. Go to propertymark.co.uk, find the Client Money Protection claims page, and give our member number, C0142768. Propertymark explains what to send and how the claim is assessed.
Our other registrations, including the Property Redress Scheme and the Tenancy Deposit Scheme, are on the compliance page.